Wavelet Support

Last Updated: May 2, 2026

Wavelet is an iOS app that shows your device's live network speed, network type, and cumulative data usage, with Home Screen, Lock Screen, and Control Center widgets. This page covers how to get it working and how to reach us.

Your Data Stays on Your Device

Wavelet makes no outbound network connections. No analytics, no third-party SDKs, no server of any kind. The app and the widget run entirely on-device.

The only data Wavelet stores is what your device produces: per-minute usage samples derived from the operating system's byte counters, your preferences (theme, units, monthly quota, widget settings), and the most recent speed snapshot for the widget. It lives in the app's sandboxed container on your device. We have no access to it.

For the full statement, see our Privacy Policy.

Contact

For questions, bug reports, or feature requests, email us at support.jamesstudio@gmail.com. We typically respond within 2 business days.

Adding the Widget

Home Screen Widget

  1. Long-press an empty area of your Home Screen until the icons jiggle.
  2. Tap the + button in the top-left corner.
  3. Search for Wavelet and pick your preferred size (small, medium, or large).
  4. Tap Add Widget, then Done.

Lock Screen Widget

  1. Long-press the Lock Screen and tap Customize → Lock Screen.
  2. Tap a widget slot, then choose Wavelet.
  3. Pick the inline or rectangular style and tap Done.

Frequently Asked Questions

The widget shows old numbers.

Widgets refresh on a system-managed schedule, typically every few minutes. Wavelet writes a fresh snapshot whenever it is open in the foreground. Opening the app will refresh the widget immediately.

Why is my upload / download speed always zero?

Speed is measured by sampling the device's byte counters once per second. If your device isn't actively sending or receiving traffic, the speed is genuinely zero. Try loading a webpage or starting a download to see the readout move.

The cellular usage doesn't match what my carrier shows.

Wavelet counts bytes that pass through the cellular interface from the moment the app first runs. Your carrier counts bytes on their network and may include or exclude things differently (e.g. zero-rated services, billing-cycle alignment). The two numbers will not match exactly. Treat Wavelet's number as a personal reference, not a billing source of truth.

Does Wavelet work in the background?

Wavelet samples while it is running in the foreground. When the app is not in the foreground, sampling pauses, so long periods with the app closed will leave gaps in the per-minute history.

Why is the Wi-Fi name not shown?

Displaying the Wi-Fi network name requires Location permission. We chose not to request it, since Wavelet does not need location data to show speed and usage.

Does Wavelet share my data with anyone?

No. Wavelet does not collect, transmit, or store any personal information or usage data off the device. See the Privacy Policy for the full statement.

How do I reset the usage history?

Open the Wavelet app and use the reset option in Settings. Deleting the app also removes all stored data.

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